Head of Students Complaints Uk Visa Sponsorship

Job Description

Location: Brighton, UK
Hours: Full-time (up to 1.0 FTE, 37.5 hours per week). Flexible working options may be considered depending on business needs.
Salary: Grade 8, starting at £46,735 to £55,755 per annum (pro-rata for part-time).
Contract Type: Permanent

About the Role:

We are excited to offer an excellent opportunity for an experienced Higher Education professional to lead the University Student Complaints, Conduct, and Funding (CCF) service.

As the Head of Service within the Division for the Student Experience, you will play a key role on the Student Experience Leadership Group, working closely with the Director of Student Support and Wellbeing. This senior leadership position requires an individual with exceptional leadership abilities, a focus on customer excellence, and in-depth knowledge of relevant legislation. You will oversee the operation and delivery of several essential student support services, including:

• Student Complaints
• Student Discipline Procedures
• Student Funding (including University means-tested funding schemes, hardship funding, and US Federal Loan administration)
• Criminal Conviction Procedures

Your advanced written communication skills will be essential in drafting regulations, guidance, and reports. You will collaborate with colleagues across the university to ensure that policies and procedures are fit for purpose and compliant with regulatory bodies such as OfS, OIAHE, and US Government.

About You:

To succeed in this role, you will have:

• A degree-level qualification or equivalent experience.
• Extensive knowledge of current legislation and policies related to student funding, complaints, conduct, and discipline.
• Proven experience in managing complex processes, prioritizing tasks, and making decisions under pressure.
• Excellent communication, organizational, and time-management skills.
• Strong leadership skills and the ability to foster teamwork and collaboration across different teams.

You should have a demonstrated ability to lead, influence, and manage change, creating a culture of excellence within your team.

About Our Division:

The Student Experience Division focuses on ensuring our students receive exceptional support and have positive, fulfilling experiences at the University. Led by the Student Experience Director and her Leadership Team, our services cover Academic Quality, Student Data & Records, Careers & Entrepreneurship, Advice & Guidance, Complaints & Conduct, and Student Wellbeing.

We work in close collaboration with various schools and divisions to create an environment that nurtures our students’ potential, helping them achieve their goals and aspirations.

Why Work Here:

The University of Sussex is located just off the A27, nestled next to the beautiful South Downs. Our 150-acre campus offers a scenic and inspiring working environment. We are easily accessible via public transport, with Falmer train station just a five-minute walk away, and several bus stops on campus. We also encourage cycling and offer a cycle-to-work scheme.

As a multi-accredited, research-led international university, we pride ourselves on our people. Whether you’re part of the faculty, a professional services team, or a student, it’s our community that makes us exceptional. We would love for you to join us and help us continue to thrive.

Diversity and Inclusion:

The University of Sussex is committed to fostering an inclusive, diverse community. We welcome applications from all backgrounds and strive to ensure that our staff and students feel valued and supported.

Further Information:

For informal inquiries, please contact Natalie Waite at n.waite@sussex.ac.uk.

The University of Sussex requires that all work be performed in the UK.

Visa Sponsorship:

This role may be eligible for Skilled Worker Visa sponsorship. Please consult our Skilled Worker Visa page for more information.

Additional Details:

• Closing Date: May 5, 2025, 5:59 PM
• Expected Interview Date: Tuesday, May 20, 2025
• Expected Start Date: June 2025
• Fixed-Term Contract: Not applicable

We look forward to receiving your application and hope you will consider becoming part of our team at the University of Sussex!