Assistant Service Manager Visa Sponsorship Uk

Job Description

JOB SUMMARY

**About Us**

Our trust employs approximately 10,000 staff members and serves 1.6 million patients across Barnet Hospital, Chase Farm Hospital, Royal Free Hospital, and more than 30 community services. This extensive network enables us to advance our pioneering efforts and enhance patient care.

We aim to provide world-class care through exceptional clinical services, supported by top-tier teaching and research. Our progress is measured by five key objectives: achieving excellent outcomes, ensuring outstanding patient and staff experiences, delivering value for taxpayers, maintaining safety and compliance, and building a robust organization.

Royal Free London NHS Foundation Trust values diversity and inclusivity. We are committed to advancing equality for LGBT+, BME, gender equality, staff carers, and individuals with disabilities, fostering positive relations and understanding among our staff.

**Job Description and Responsibilities**

**Royal Free World Class Values**

– Demonstrate alignment with Trust Values

**Education & Qualifications**

– Degree-level education or equivalent experience
– Management qualification (desirable)

**Experience**

– Significant experience in middle management or supervisory roles within the private healthcare sector or NHS
– Proven track record in customer service management
– Previous experience in managing staff in customer service or patient-facing environments
– Evidence of service improvement

**Skills and Aptitudes**

– Proficient in managing performance, capability, and sickness
– Strong organizational skills with the ability to allocate workloads effectively
– Flexible and adaptable
– Computer literate with expertise in Microsoft Office (Outlook, PowerPoint, Excel, Word), and familiarity with EPR, EDRM, Dictate IT, Luna, Power BI
– Ability to lead and empower a team
– Capable of implementing new working methods and documenting standard operating procedures
– Effective in handling complaints and resolving service issues
– Knowledgeable about NHS relationships and patient confidentiality
– Understanding of best practices in customer service and dermatology targets

**Personal Qualities and Attributes**

– Excellent written and verbal communication skills
– Attention to detail and meticulous approach
– Ability to work under pressure in a dynamic environment
– Independent yet collaborative
– Positive and motivated

**Additional Information**

– COVID-19 vaccination is encouraged; boosters recommended
– For apprenticeship roles, an AT* indicator will be present
– Personal data may be transferred to another NHS organization if employment transfers
– EU/EEA citizens without EU Settlement or Pre-Settled status require a UK visa
– Applications from those needing sponsorship will be considered
– Identity and right-to-work checks may be conducted remotely
– DBS (CRB) checks will be required if the role involves regulated activities
– Application information will be transferred to preferred management systems and the NHS Electronic Staff Records system

**Application Notes**

– The vacancy may close early due to high application volumes; apply as soon as possible
– Only candidates who meet the person specification will be shortlisted
– Interview details will be communicated via email; check regularly
– Trust accommodation is currently at full capacity; seek alternative housing

We are committed to equal opportunities and welcome applications for job sharing or flexible work patterns.