Senior Systems Specialist Visa Sponsorship Uk

Development
Uk
May 16, 2025
£38 - £41 / year
Full Time
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Job Description

Senior Systems Specialist (CRM)
Location: Kedleston Road, Derby Campus
Salary: £37,756 – £40,920 per annum (with progression potential to £51,878 for exceptional performance)
Contract Type: Permanent | Full-Time
Reference: 0059-25
Grade: MPS 1
Closing Date: Monday 2 June 2025
Interview Date: 17 June 2025
Hybrid Working: On-site presence required, with remote working up to 3 days per week under the Adaptive Working Framework

About the University

At the University of Derby, we are committed to making a positive impact through innovation, sustainability, and high-quality teaching and research. Recognised with a Gold rating in the Teaching Excellence Framework (TEF) 2023, we are proud to offer a student-centred experience backed by state-of-the-art facilities and a supportive, inclusive culture.

Department Overview

Digital Solutions & Services (DSS) delivers the digital infrastructure and tools essential to supporting teaching, learning, research, and operations. Our collaborative approach ensures services are innovative, secure, and aligned with strategic goals.

The Role

As Senior Systems Specialist (CRM), you will lead the management and continuous development of Microsoft Dynamics 365. Your role will be crucial in maintaining a secure, high-performing, and business-aligned CRM platform. You will work closely with technical teams and business stakeholders to enhance system functionality, automate processes, and drive adoption.

Key Responsibilities:

  • Administer and maintain the Dynamics 365 CRM system, including user access, security roles, and customisations.
  • Collaborate with stakeholders to identify business needs and deliver tailored CRM solutions.
  • Oversee system updates, patches, and upgrades while ensuring minimal disruption.
  • Develop process documentation, user guides, and deliver training sessions.
  • Integrate Dynamics 365 with other enterprise platforms using tools like Power Automate and Power BI.
  • Lead initiatives to scale and enhance the system as the University grows.

Key Objectives

Short-Term:

  • Familiarise with the current Dynamics 365 setup.
  • Implement system improvements and configure user access controls.

Medium-Term:

  • Introduce automation workflows using Power Platform.
  • Support legacy data migration and enhance reporting tools.

Long-Term:

  • Lead CRM system upgrades and adoption strategies.
  • Establish best practices to maximise platform performance and business impact.

Person Specification

Essential Qualifications & Experience:

  • Degree or equivalent experience in a relevant field.
  • Experience in full lifecycle CRM implementations (cloud and on-premise).
  • Hands-on knowledge of Microsoft Dynamics 365 and Power Platform tools.
  • Strong understanding of CRM functionality, security, and integration methods.
  • Ability to translate business needs into technical specifications.
  • Excellent stakeholder communication, problem-solving, and project coordination skills.

Desirable:

  • PRINCE2, ITIL, or relevant professional certifications.
  • Understanding of the Higher Education sector.
  • Postgraduate qualification in a related subject.

Working Environment & Development

You’ll be part of a close-knit team of specialists, contributing to strategic IT initiatives. Occasional out-of-hours support may be required during upgrades or critical periods. The role offers opportunities to earn Microsoft certifications and deepen your expertise with cloud and CRM technologies.

Benefits

  • 38 days leave (inclusive of bank holidays and concessionary days)
  • Local Government Pension Scheme
  • Staff discounts and wellbeing support
  • Flexible working, gym discounts, and development opportunities
    See more on our rewards and benefits

Application & Contact

For role-specific queries, contact:
Sandra Stevenson-Revill – Business Systems Manager
s.revill@derby.ac.uk

For application or sponsorship enquiries:
recruitment@derby.ac.uk

Visa Sponsorship Eligibility:
This role may be eligible for visa sponsorship under certain UKVI conditions, including if you are under 26, hold a PhD, or your job is on the Shortage Occupation List. Visit Applying from Overseas for details.

Equality, Diversity & Inclusion

We are proud to be a Disability Confident Employer and committed to a diverse, inclusive environment for all. Anonymised shortlisting is used to reduce bias in recruitment. Learn more about our EDI values.

Sustainability

We are committed to embedding environmental sustainability across all areas of our work and supporting the University’s goal of achieving net zero carbon by 2050.

Be part of something extraordinary — apply now.
Apply online at derby.ac.uk/jobs

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