DIO – Ministry of Defence Guard Service – Area Operation Manager

June 19, 2024
£35.3 - £35.3 / year

Job Description


The Ministry of Defence Guard Service (MGS) provides high-quality security services at more than 170 MOD sites around the United Kingdom. The MGS has been protecting the Defence Estate for almost 30 years, including high-profile locations such as the MOD Main Building in London, Whitehall, and His Majesty’s Naval Bases at Portsmouth, Devonport, and the Clyde. We offer access control, military working dogs, control room operations, and more security services. We play an important role in supporting the Defence Mission by working to secure the Defence estate and personnel against crime, terrorism, espionage, and sabotage.

The MGS employs around 2,700 people and is part of the Defence Infrastructure Organisation (DIO). MGS Security Officers are frequently the initial point of contact for workers, visitors, and contractors on-site, and we take pride in our professional, customer-oriented culture. Behind our operational workforce are a number of head office roles that help our security professionals develop and execute the organization’s strategy, manage its budget and resources, lead and develop our employees, maintain relationships with stakeholders, monitor and evaluate our performance, and identify new opportunities.

All are working towards our Vision to be acknowledged as a great provider of security services, and our five Values that drive this Vision are:

Integrity means always doing the right thing. Respect oneself and others. Treat everyone fairly.

Maintain vigilance and preparedness to identify potential risks and incidents. Be prepared to act.

Professionalism involves complete knowledge of the job. Seek constant development. Maintain high standards.

Demonstrate helpfulness by always offering assistance. Make a lasting positive impact.

Teamwork entails working with colleagues who are collaborative, polite, open, and trustworthy, with a strong desire for excellence and defence.

There are numerous options for advancement, including access to supported professional credentials and specialised training. We are a developing organisation with possibilities to advance your security profession, and if you share our values, we would love to hear from you!

Working Pattern:

With 37 hours a week, this is a flexible position. The chosen candidate will be needed to work from the site three days a week. The specific working pattern will be explained in detail during the interview.

If you need to contact Defence Business Services (DBS) about this vacancy, please specify that it is being handled by Resourcing Team 1. If you encounter any technical difficulties using the CS Jobs system, please contact the Support Team at candidate@support.oleeo.com.

Person Specification

As the Area Operations Manager for MGS Area 1, you will have around five Operational Managers as direct reports who will assist you with operational requirements at the units where MGS Security Officers are located. Your primary role is to oversee all areas of operational delivery for your Area of role (AoR), ensuring that the necessary security tasks are completed to a high standard and visiting these sites on a frequent basis, which may include overnight stays.

The main duties are as follows:

  • Responsible for directing audit and assurance efforts across the MGS footprint to support and sustain the National Security Industry (NSI) Gold Standard.
  • Maintaining an adequate amount of visibility within the AoR and establishing effective communication protocols.
  • Respond quickly to complaints and HR casework, ensuring that all Operational Managers (OMs) adhere to MOD Policy when dealing with absence, recruitment, complaints, and misconduct.
  • On a yearly basis, AoR reviews and approves unit Joint Business Agreements (JBAs) and working patterns/rosters.
  • Ensure that the Department’s resources are used accurately and efficiently by implementing and carrying out an effective audit and assurance system, which includes the correctness of performance and output returns.
  • Ensure service delivery remains at agreed-upon levels and provide regular assurance to the Regional Manager by talking with OMs and evaluating information entered on the Performance and Operational Reporting Tool (PORT) and operational output reports.
  • Maintaining operational output returns and weekly/monthly maintenance of the Multi Tracking Tool (MTT).
  • Ensure good employee relations within AoR by engaging and cooperating with recognised trade unions, involving and discussing with them as needed.
  • There is an on-call process that covers the Regional Operational Area; however, this is an optional assignment for the successful candidate.


A full UK driving licence is required (the licence must be valid at the time of application).


During the selection process, we will evaluate you based on the following behaviours:

  • Leadership
  • Communicating and Influencing.
  • Changing and improving.
  • Making Effective Decisions.

We simply ask for evidence of these behaviours on your application form.

  • Leadership
  • Communicating and Influencing.


Along with your salary of £35,290, the Ministry of Defence contributes £9,528 to your membership in the Civil Service Defined Benefit Pension programme. Discover what perks a Civil Service Pension gives.

We empower our employees to work in the appropriate location, with the right people, and at the right time. We believe that if we look after our employees, they will be enthusiastic about providing exceptional results for our customers.

The MOD Discover My Benefits page displays the entire list of benefits. Some of the many perks you will gain are:

  • The Civil Service pension has an average employer contribution of 27%.
  • A substantial annual leave allotment.
  • Ability to carry over up to 10 days of annual leave per year.
  • A minimum of 15 days of special leave each rolling 12-month term is required for volunteer military or emergency service reserve commitments.
  • Special paid leave for up to 6 days of volunteering each year.
  • Increased maternity, paternity, and adoption leave.
  • Employee Assistance Programme to assist your well-being.
  • Most sites offer convenient transportation and free parking; many additionally include additional amenities such as a Sports & Social Club, Gym, cafeterias and shops.
  • Blue Light and Defence Discount Cards
  • Learning & Development
  • Skills development is both professional and personal.
  • Civil Service Learning and the Defence Learning Environment provide access to thousands of training courses.
  • MGS supports the ability to achieve industry-recognised qualifications.


Discover My Benefits:

Please click on the link to visit the Discover My advantages website, which highlights the advantages and discounts available when working as a civilian for the MOD.https://discovermybenefits.mod.gov.uk/civilian/

This site does not provide aid with Relocation Allowances.

Things you should know

Details about the selection process.

This job posting will use Success Profiles (opens in a new window) to evaluate your behaviours and experience.

At the application stage, you will be evaluated against the following:


CV: Job History and Previous Skills



Communicating and Influencing.

At the interview, you will be evaluated against the following criteria:


Making Effective Decisions.


Communicating and Influencing.

Changing and improving.

Application sifting is slated during the week of August 7, 2024.

Interviews will be held at HMNB Clyde, Faslane, Helensburgh, G84 8HL, starting on July 22, 2024.

We wish to give opportunities to all who interview for our positions, but this is not always possible, thus we keep candidates on an active reserve list for 12 months. It is also possible that we will offer similar lower rated roles to reserve candidates or, if no reserves are appointed, individuals who match the lower grade criteria in the order of merit.

Medical – MGS applicants must undergo an MGS Security Officer Medical Check.

As a result of changes to UK immigration regulations that took effect on January 1, 2021, the Ministry of Defence will only sponsor a skilled worker visa under the points-based system if the employment is deemed commercially important.

The position currently posted has not been deemed commercially vital, and hence is NOT open to applications from people who will require sponsorship under the points-based system. If you apply for this position and are discovered to require sponsorship, your application will be denied, and any temporary offer of employment will be rescinded.

MOD Recruitment happiness Survey – We may contact you to discuss your experience and how we can enhance customer happiness. The survey is voluntary and anonymous. You may be offered the option to provide extra information to help us improve our service, which may include the collecting of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice explains how we will utilise your personal information and your rights.

Feedback will only be supplied if you participate in an interview or assessment.


Successful candidates must go through a criminal background check.

Successful candidates must complete security standards before being appointed. The required level of security is security check (opens in new window).

View our vetting charter (opens in a separate window).

People who work with government assets must pass baseline personnel security standard (opens in new window) checks.


Successful candidates will be required to provide a medical.

Nationality requirements

Only citizens of the United Kingdom may apply.

Working in Civil Service

The Civil Service Code (opens in a new window) specifies the norms of behaviour expected of civil servants.

We hire on merit through fair and open competition, as defined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service values diversity and encourages equal opportunity. As a result, we provide a Disability Confident Scheme (DCS) to candidates with impairments who meet the basic selection requirements.

The Civil Service also provides a Redeployment Interview Scheme for civil servants who are at risk of redundancy and meet the basic qualifications for the offered position.

Diversity & Inclusion

The Civil Service is committed to attracting, retaining, and investing in talent wherever it exists. For more information, please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and get more information.

This position is part of the Great Places to Work for Veterans (opens in a new window) initiative.

The job advertisement will be removed once this position has been filled. You may wish to keep a copy for your records.

Contact point for applicants.

Job contact:


MGS Recruitment Hub



Recruitment team



Further information

Please refer to the accompanying Further Information document.