Service Efficiency and Effectiveness Senior Analyst (UK Visa Sponsorship)
Job Description
About the Role
The University of Sussex is looking for two highly motivated individuals to join the newly formed Professional Services (PS) Service Efficiency and Effectiveness team as Senior Analysts. This is a unique opportunity to contribute to shaping how the University delivers its professional services more efficiently and effectively.
In this role, you will support service improvement across the institution by:
Analysing existing processes and identifying inefficiencies.
Leading workshops and stakeholder engagements to gather insights.
Mapping workflows and recommending practical, data-driven improvements.
Managing initiatives aimed at reducing complexity and improving service quality.
Reporting to the PS Service Efficiency and Effectiveness Lead, you’ll collaborate with teams across the University to embed a culture of continuous improvement and help implement more streamlined, sustainable ways of working.
We welcome applications from candidates seeking full-time, part-time, or job-share arrangements. If flexibility is important to you, please state your preferred working pattern in your application.
Note for current University of Sussex employees: If applying for this as a secondment, please discuss with your current line manager before submitting your application.
About You
We’re looking for candidates with:
Experience and/or understanding of LEAN Six Sigma or other process improvement methodologies.
A strong background in process improvement, change management, or operational efficiency.
Confidence working in project-based or agile environments.
Strong data analysis and problem-solving skills, including root cause analysis.
Excellent communication abilities and the confidence to engage with stakeholders at all levels.
Experience in facilitation, process mapping, and driving meaningful change across teams.
You are passionate about making a positive difference and enthusiastic about helping teams work smarter and more effectively.
About the Division
This is an exciting time to join a newly established team focused on transforming how professional services operate at the University of Sussex. The PS Service Efficiency and Effectiveness initiative is designed to support staff across departments in improving workflows, simplifying processes, and delivering high-quality, efficient services.
Learn more by reading the recent news article on the initiative
.
Why Work at Sussex
Our beautiful 150-acre campus sits beside the South Downs National Park and is just a five-minute walk from Falmer Station. We’re easily accessible by train, bus, or bike – with dedicated cycle paths and a cycle-to-work scheme for staff.
The University of Sussex is a leading international, research-led institution, and our people – staff and students alike – are at the heart of our success.
Explore our staff benefits
Learn more about equality, diversity and inclusion at Sussex
Further Information & How to Apply
Work location requirement: All duties must be performed in the UK.
Visa Sponsorship: This role may be eligible for visa sponsorship. See Skilled Worker Visa information
for more.
