Receptionist/Clerical Officer(UK Visa Sponsorship)
Job Description
About the Opportunity
Sherwood Forest Hospitals NHS Foundation Trust is seeking a friendly and organised Receptionist / Clerical Officer to join the Integrated Sexual Health Service based at King’s Mill Hospital.
This role is ideal for someone who enjoys working directly with people and wants to contribute to a healthcare environment that supports patient wellbeing. As the first point of contact for individuals accessing sexual health services, you will play an important role in ensuring that patients feel welcomed, respected, and supported.
The successful candidate will work across multiple service locations, helping to ensure that administrative and reception duties are delivered efficiently while maintaining high standards of confidentiality and professionalism.
About the Organisation
Sherwood Forest Hospitals NHS Foundation Trust is an award-winning healthcare provider delivering acute and community services to more than 420,000 residents across Nottinghamshire and neighbouring areas.
The Trust employs around 5,500 healthcare professionals and is widely recognised for its positive workplace culture and high standards of patient care. Staff surveys have consistently ranked the Trust as one of the best NHS organisations to work for in the East Midlands.
The hospital has also been recognised by the Care Quality Commission for delivering outstanding care in several service areas.
Key Responsibilities
The Receptionist / Clerical Officer will support the smooth running of the sexual health service by providing high-quality administrative and reception support.
Front-of-House Support
- Welcome patients attending the clinic and provide a friendly and professional first point of contact.
- Assist clients with queries regarding appointments or clinic services.
Administrative Duties
- Manage appointment bookings and maintain accurate patient records using NHS systems.
- Handle incoming calls and direct enquiries appropriately.
Patient Service and Support
- Ensure patients receive clear information about clinic procedures and services.
- Maintain strict confidentiality when handling sensitive health information.
Service Improvement
- Support service improvement initiatives aimed at enhancing patient experience.
- Work collaboratively with colleagues to ensure the efficient operation of the clinic.
Skills and Knowledge
Essential
Candidates should demonstrate:
- Basic computer literacy and keyboard skills
- Strong interpersonal and communication abilities
- Ability to work effectively as part of a team
- Capability to remain calm and organised in busy environments
Desirable
The following experience would be beneficial:
- Familiarity with NHS services or healthcare environments
- Good listening and problem-solving skills
- Experience in administrative or customer service roles
Qualifications and Training
Essential
- A good standard of general education
Training Requirements
- Successful candidates will receive training on IT systems used within the service.
- Mandatory training will be provided in accordance with Trust policies.
Experience
Essential
- Previous experience working in a team environment
- Experience in clerical, administrative, or customer service roles
Desirable
- Experience working in a patient-focused healthcare setting
Working Requirements
- The role requires flexibility and the ability to support services across multiple locations.
Applicants must be able to:
- Travel between clinical sites when required
- Work flexible hours depending on service needs
- Support a seven-day service provision if necessary
- Maintain confidentiality and comply with Trust policies
Visa Sponsorship Guidance
Not all NHS administrative roles are eligible for visa sponsorship. Applicants who require permission to work in the UK should check the current immigration rules before applying.
Further guidance can be found here:
DBS and Background Checks
Successful applicants may be required to complete a criminal record check through the Disclosure and Barring Service if the role involves regulated activity.
Equality and Inclusion
The Trust is committed to creating an inclusive workplace and welcomes applications from individuals of all backgrounds. Particular encouragement is given to applicants from under-represented communities, including people from minority ethnic groups and those with disabilities.
Guidance on workplace equality legislationÂ
Data Protection
Employment records and staff data are managed through the NHS Electronic Staff Record system in accordance with UK data protection regulations.
Further information about data protection laws in the UK is available
Application Process
Applications must be submitted online before 15 March 2026. Only applications received before the closing date will be considered for shortlisting.
- All communication regarding this role will be sent to the email address provided in your application.
- For recruitment enquiries or to verify job offers, applicants can contact the Trust’s recruitment team directly.
