Patient Experience Administrator(UK Visa Sponsorship)

Job Description

About the Role

Are you passionate about improving healthcare services and enhancing patient experiences? Sherwood Forest Hospitals NHS Foundation Trust is seeking a Patient Experience Administrator to join our dedicated Patient Experience team.

In this role, you will be central to capturing, managing, and reporting patient feedback, helping the Trust to continuously improve services. You will provide administrative support across divisions and ensure that patient voices directly influence care pathways and quality initiatives.

This role is ideal for individuals who are organized, empathetic, and proactive, with a keen interest in service improvement and healthcare administration.

Key Responsibilities

• Serve as a first point of contact for patient feedback, concerns, and enquiries
• Record, process, and manage data relating to patient experiences, including complaints, compliments, and PALS inquiries
• Support the Patient Experience team in quality improvement initiatives
• Maintain confidentiality, data protection standards, and adhere to Trust policies
• Assist in preparing reports for senior management to inform service development

Person Specification

Skills & Abilities:

• Ability to communicate sensitively and professionally with patients and staff
• Excellent team player and adaptable to a dynamic environment
• Strong organizational and prioritization skills to meet deadlines

Experience:

• Essential: Previous experience working in a hospital or healthcare setting, working effectively as part of a team
• Desirable: Experience in complaints handling, Patient and Public Involvement (PPI), or PALS administration

Qualifications:

• Essential: Good standard of education and proficiency in standard keyboard/IT skills
• Desirable: Familiarity with DATIX or similar patient feedback systems

Working Requirements:

• Willingness to work flexibly across health economy areas as required

Why Work for Sherwood Forest Hospitals?

Sherwood Forest Hospitals NHS Foundation Trust serves over 420,000 people across Mansfield, Ashfield, Newark, Sherwood, and parts of Derbyshire and Lincolnshire. Our award-winning Trust is recognized for outstanding patient care, and King’s Mill Hospital has been rated ‘Outstanding’ by the Care Quality Commission (CQC).

We offer:

• Inclusive and supportive working environment (Equality Act 2010 – GOV.UK)
• Flexible working and staff wellbeing support (Flexible Working Regulations – GOV.UK)
• Opportunities for career progression and professional development (NHS Careers – Professional Development)
• Access to NHS Pension Scheme (NHS Pensions)
• Employee discounts and staff support networks

Visa and Professional Requirements

• Some roles may require Skilled Worker visa sponsorship: Skilled Worker visa – GOV.UK
• Disclosure & Barring Service (DBS) check required for regulated activity: DBS Checks – GOV.UK
• Overseas applicants may need criminal record checks: Criminal Records for Overseas Applicants – GOV.UK

How to Apply

Applications must be submitted online before 15 February 2026. Shortlisted candidates will be contacted for interviews.