Outpatient Booking Officer(UK Visa Sponsorship)
Job Description
About the Opportunity
An exciting opportunity is available for an Outpatient Booking Officer to join the busy outpatient administration team at King’s Mill Hospital.
This role is ideal for someone with strong organisational skills who enjoys working in a fast-paced healthcare environment. As part of the outpatient team, you will play an important role in ensuring patients receive timely and well-coordinated appointments.
The position requires excellent communication skills, attention to detail, and the ability to work collaboratively with clinical teams while maintaining a high level of customer service for patients.
About the Organisation
Sherwood Forest Hospitals NHS Foundation Trust is a highly respected NHS organisation delivering acute and community healthcare services to more than 420,000 residents across Nottinghamshire and neighbouring areas.
The Trust employs approximately 5,500 staff members and is widely recognised as a supportive and rewarding place to work. It has consistently achieved excellent results in the NHS Staff Survey and has received outstanding ratings for patient care from the Care Quality Commission.
The organisation places strong emphasis on staff wellbeing, teamwork, and professional development while maintaining high standards of compassionate care.
Key Responsibilities
The Outpatient Booking Officer will provide administrative support to ensure outpatient clinics run efficiently and patients receive appropriate appointment scheduling.
Appointment Coordination
- Arrange, reschedule, and cancel outpatient appointments using hospital scheduling systems.
- Ensure clinic slots are used efficiently to maximise patient access to services.
Patient Communication
- Ensure appointment letters and relevant documentation are sent to patients promptly.
- Provide accurate information to patients regarding clinic arrangements.
Administrative Support
- Process referrals and manage appointment bookings within the Careflow system.
- Register ASI dummy referrals and ensure compliance with Referral to Treatment (RTT) pathways.
Collaboration with Clinical Teams
- Work closely with consultants, the Booking Support Unit (BSU), and clinical staff to coordinate appointments effectively.
- Facilitate bookings for patients discharged from inpatient wards or specialist units.
Training and Team Support
- Maintain up-to-date mandatory training requirements.
- Provide support to colleagues and contribute to a positive team environment.
Person Specification
Essential Skills and Knowledge
Applicants should demonstrate:
- Proficiency in Microsoft Outlook and other office software
- Strong communication skills when working with colleagues and patients
- Ability to work effectively as part of a team
- Strong organisational and time-management abilities
- Capability to prioritise tasks and work under pressure
- Flexibility and willingness to adapt to new systems and procedures
Desirable Skills
The following experience would be advantageous:
- Understanding of the NHS 18-week referral-to-treatment pathway
- Familiarity with hospital systems such as Medway
- Administrative qualifications such as NVQ Level 2 in Administration or ECDL
- Experience working in customer service or administrative roles
Qualifications
Essential
- A good general level of education
Desirable
Evidence of ongoing professional or personal development
Working Requirements
Successful applicants must:
- Demonstrate flexibility regarding working hours when required
- Follow Trust policies and departmental procedures
- Maintain confidentiality when handling patient information
- Work effectively within a professional healthcare environment
Visa Sponsorship Information
Not all roles within the Trust qualify for UK visa sponsorship. Applicants requiring sponsorship should review the UK government’s Skilled Worker visa occupation list before applying.
Further guidance is available here:
Background Checks
If appointed, candidates may be required to undergo a criminal record check through the Disclosure and Barring Service, particularly where the role involves regulated activity.
Equality and Recruitment Process
The Trust is committed to providing equal opportunities and creating a diverse workforce that reflects the communities it serves. Applications are welcomed from individuals of all backgrounds, including candidates from ethnic minority groups and people with disabilities.
Guidance on workplace equality in the UK
Data Protection and Employment Records
Successful applicants’ employment information may be processed through the NHS Electronic Staff Record system in accordance with UK data protection regulations.
Application Process
- Applications must be submitted online before 15 March 2026. Only applications received before the closing date will be considered.
- Shortlisted candidates will be contacted via the email address provided in their application.
- For application assistance or accessibility support, applicants may contact the Trust directly.
