Hotel Services Supervisor(UK Visa Sponsorship)

Automotive Jobs, Health and Care
Uk
March 25, 2026
Full Time Permanent
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Job Description

Role Overview

An exciting opportunity has become available for an experienced and motivated individual to take on a supervisory role within Hotel Services. This position plays a vital role in ensuring that patients, staff, and visitors experience a clean, safe, and welcoming healthcare environment.

As a Hotel Services Supervisor, you will lead and support a diverse team responsible for essential non-clinical services, including cleaning, catering, portering, and reception.

Working Pattern
Full-time (37.5 hours per week)
Shifts between 6:45 AM – 6:15 PM
Includes weekends, bank holidays, and flexible shift patterns
Occasional travel to other Trust locations may be required

Key Responsibilities

In this role, you will:

  • Oversee the day-to-day delivery of hotel services across the site
    Supervise teams including housekeepers, domestics, porters, catering staff, and reception teams
    Monitor service quality and take corrective action where necessary
    Ensure compliance with hygiene, safety, and cleanliness standards
    Coordinate staff rotas and support workforce planning
    Promote a culture of continuous improvement and high performance
    Engage respectfully with patients, including those with mental health conditions or learning disabilities
    Represent the department professionally and promote a positive image of the Trust

About the Organisation

Tees Esk and Wear Valleys NHS Foundation Trust provides mental health and learning disability services across several regions including Durham, Teesside, and North Yorkshire.

The Trust is committed to delivering compassionate, inclusive, and high-quality care, working closely with patients, families, and communities to improve wellbeing.

Essential Requirements

Qualifications
NVQ Level 3 (or equivalent) in a relevant subject
Food Hygiene Certificate Level 2 (with willingness to progress to Levels 3 and 4)
Numeracy and Literacy Level 2

Experience

  • Proven experience supervising or managing staff on a daily basis
    Experience using IT systems such as Microsoft Office

Knowledge

  • Understanding of cleanliness standards and infection control
    Knowledge of health and safety regulations, including Health and Safety Executive guidance
    Awareness of Control of Substances Hazardous to Health Regulations
    Basic understanding of HR procedures and stock management
    Commitment to confidentiality and data protection

Skills

  • Strong leadership and team management abilities
    Effective communication skills (written and verbal)
    Ability to prioritise tasks and solve problems efficiently
    Experience in rota planning and staff training
    High attention to detail and quality standards

Desirable Criteria

  • Experience working in a mental health or healthcare environment
    Knowledge of Patient-Led Assessments of the Care Environment (PLACE)
    Experience in deep cleaning and specialist equipment use

Important Information for Applicants

  • Applicants must have the legal right to work in the UK under UK Visas and Immigration
    This role does not qualify for Skilled Worker visa sponsorship
    A criminal record check through the Disclosure and Barring Service is required

Helpful Government Resources

For further information about working and compliance in the UK:

Additional Notes

  • Flexibility is essential, including availability for short-notice cover
    You will be expected to complete additional training within agreed timescales
    The role involves working in environments supporting vulnerable individuals, requiring empathy and professionalism

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