Data and Enquiries Manager(UK Visa Sponsorship)

Job Description

The Role

The University of Sussex is seeking an experienced and proactive Data and Enquiries Manager to lead a specialist team delivering a high-quality enquiry service for prospective undergraduate and postgraduate students.

This role sits at the intersection of customer service, data intelligence, and student recruitment strategy. You will ensure that all enquiries—across email, phone, and campaign activity—are handled accurately, consistently, and professionally, while also using enquiry and applicant data to inform service improvement and senior decision-making.

Balancing hands-on operational delivery with strategic oversight, you will manage staff performance, lead recruitment-focused activities such as call campaigns and events, and step in to support front-line enquiries when required.

What You’ll Be Responsible For

• Leading and developing a small team delivering student enquiry services
• Ensuring accurate, timely, and consistent responses across all enquiry channels
• Planning and delivering recruitment initiatives, including call campaigns and applicant events
• Overseeing enquiry and event registration processes to ensure high-quality data capture
• Ensuring full compliance with UK GDPR and data protection legislation
• Analysing pre-applicant and applicant data from multiple systems
• Producing clear, actionable reports to support senior leadership decisions
• Identifying trends and insights to improve recruitment activity and customer experience
• Working collaboratively with academic schools and professional services teams

About You

You will be a confident people manager with strong analytical skills and a genuine commitment to delivering excellent customer service. You will be comfortable working with complex datasets and translating data into clear insights that support institutional goals.

You will bring:

• Experience managing staff in a customer-facing or data-led environment
• Strong data analysis and reporting skills, with experience using multiple systems
• Knowledge of, or the ability to develop expertise in, UK undergraduate and postgraduate admissions
• A strong understanding of data protection and GDPR compliance
• Excellent organisational skills and attention to detail
• A flexible, hands-on approach, including supporting enquiry handling when needed

You will thrive in a role that requires both strategic thinking and operational delivery, and you’ll be confident communicating with colleagues at all levels.

About the Division

The role sits within the Communications, Engagement and Advancement (CEA) Division, which plays a central role in shaping the University’s growth and reputation.

CEA works closely with academic schools, partner institutions, and global stakeholders to attract outstanding students and build lifelong relationships with alumni and supporters. The Division contributes directly to institutional growth strategies, student recruitment success, and the long-term sustainability of the University’s research and teaching mission.

Why Work at Sussex?

The University of Sussex is a leading, research-intensive international university, set on a stunning 150-acre campus adjacent to the South Downs National Park. With excellent transport links—including a train station on campus—Sussex offers a supportive, inclusive, and forward-thinking workplace.

Staff benefit from a comprehensive rewards and benefits package, professional development opportunities, and a culture that values collaboration, inclusion, and wellbeing.

Visa and Right to Work Information

This role may be eligible for sponsorship under the UK Skilled Worker route, subject to salary level, tradeable points, and individual circumstances. The role is aligned with SOC code 3544 (Data Analysts) and assessed at RQF Level 3–5.

Official UK Government guidance can be found at:

• Skilled Worker visa overview
• Skilled Worker salary and tradeable points
• Right to work in the UK
• UK GDPR and data protection guidance
• Handling personal data in organisations
• All work for the University must be undertaken within the UK.

Additional Information

Closing Date: 23 February 2026 (3:59 PM)
Interview Date: To be confirmed

The University of Sussex is committed to equality, diversity, and inclusion and warmly welcomes applications from candidates of all backgrounds. Reasonable adjustments to the recruitment process are available on request.