Administrator – Receptionist(UK Visa Sponsorship)

Job Description

About the Opportunity

This role offers a chance to become the welcoming face of a community mental health service. Based at Foxrush House in Redcar, you’ll join a supportive front-of-house team providing essential administrative and reception support to the Redcar & Cleveland Community Mental Health Service.

This is a people-facing position where your communication skills, organisation, and professionalism will make a real difference to service users, families, and healthcare staff.

Please note: this role is not eligible for Skilled Worker visa sponsorship, so applicants must already have the right to work in the UK.

What You’ll Be Doing

As the first point of contact, you’ll help create a calm, respectful, and professional environment for everyone entering the service.

Your responsibilities will include:

• Welcoming service users, carers, staff, and visitors
  Handling incoming calls and responding to emails in a clear and timely manner
  Managing appointment bookings, calendars, and correspondence
  Preparing and sending letters to patients and professionals
  Maintaining visitor records and issuing access passes
  Sorting incoming and outgoing post
  Supporting general office tasks such as photocopying, scanning, and filing
  Ensuring public information in reception areas is accurate and up to date

You’ll also be expected to communicate sensitively and respectfully with individuals who may be experiencing mental health challenges or neurodiverse conditions.

About the Organisation

Tees Esk and Wear Valleys NHS Foundation Trust provides mental health and learning disability services across several regions including County Durham, Teesside, North Yorkshire, and York.

The Trust focuses on compassionate, person-centred care—working closely with patients, families, and communities to support recovery and wellbeing. Staff are encouraged to contribute ideas, grow professionally, and help shape services that truly meet local needs.

What We’re Looking For

This role would suit someone organised, approachable, and comfortable working in a busy office environment.

Essential Qualifications:

• Level 2 qualification (or equivalent experience) in administration or a related field
  GCSEs (or equivalent) in English and Maths (Grade C/4 or above)
  Willingness to work towards a Level 3 Business Administration qualification

Experience Required:

• Previous experience in office or administrative work
  Data entry and record-keeping experience
  Customer service or front-facing role experience

Knowledge & Skills:

• Familiarity with Microsoft Office (Word, Excel, Outlook)
  Understanding of confidentiality and data protection
  Ability to handle calls and visitors professionally
  Strong organisational and communication skills

Important Information

• This role requires a Disclosure and Barring Service (DBS) check
  Candidates must already have the right to work in the UK
  The position qualify for visa sponsorship

Useful UK Government Resources

For further information about requirements related to this role, you may find these official resources helpful:

• Right to work in the UK
  Skilled Worker visa eligibility
  DBS checks and criminal records
  Data protection and confidentiality (UK GDPR)

Working in healthcare roles in the UK