Job Description
About the Role
This is an opportunity to join a student-focused team dedicated to improving financial wellbeing and supporting academic success. As a Student Funding and Success Administrator, you will play a central role in helping students access financial support and make informed decisions throughout their studies.
Working within the Student Financial Support and Customer Service team, you’ll contribute to a service that directly impacts student retention, progression, and overall experience. The role combines administrative precision with meaningful student interaction, offering both operational and developmental responsibilities.
What You’ll Be Doing
Your work will involve a balance of financial administration, student support, and service development:
- Managing bursaries, scholarships, and financial support schemes, including those linked to Access and Participation Plans
Reviewing and assessing student applications for funding with accuracy and fairness
Maintaining detailed financial records and producing reports to support decision-making
Providing clear, timely, and sensitive guidance to students regarding financial matters
Using digital tools (e.g. student insight platforms) to identify students at financial risk and support retention initiatives
Supporting communication campaigns to raise awareness of financial wellbeing resources
Updating website content and responding to queries via service platforms and appointments
Contributing to service improvement, policy development, and digital innovation projects
Supporting surveys, focus groups, and data analysis to evaluate service effectiveness
Representing the team at student-facing events such as Open Days and Welcome Week
What We’re Looking For
This role suits someone who is organised, detail-oriented, and motivated by making a difference in students’ lives.
Essential Skills & Attributes:
- Strong organisational and time management abilities
High level of accuracy when working with data and financial information
Ability to explain complex processes in a clear and supportive way
Confidence working independently as well as within a team environment
Good communication skills across written, digital, and face-to-face settings
Desirable Experience:
Background in financial administration or student support services
Experience handling large datasets or reporting tools
Familiarity with higher education environments or student funding systems
Why This Role Matters
Financial challenges are one of the key reasons students struggle to continue their studies. In this role, your work will directly contribute to improving access, participation, and student success by ensuring financial support is delivered effectively and fairly.
Visa & Eligibility Guidance
Applicants who require visa sponsorship should review eligibility requirements before applying. Useful resources include:
Please note that detailed visa advice will only be discussed with shortlisted candidates.
Equality, Diversity and Inclusion
University of Reading is committed to building a diverse and inclusive workforce. The university actively supports initiatives such as the Athena SWAN Charter and Race Equality Charter, and promotes equality across all communities.
Flexible working options, including part-time and job-share arrangements, are welcomed where possible.
Contact Information
For further details about the role:
Sam Young – Student Funding Manager
Matt Daley – Head of Student Financial Support and Customer Service
Final Thoughts
This position is ideal for someone who wants to combine administrative expertise with a meaningful purpose. If you are interested in contributing to student success and improving access to education through financial support, this role offers both challenge and impact in a supportive environment.
