Administrator – Receptionist(UK Visa Sponsorship)

Job Description

Role Overview

This is a great opportunity to join a welcoming front-of-house team within a community mental health setting. Based at Alexander House, you will act as the first point of contact for service users, carers, healthcare professionals, and visitors.

The role is ideal for someone who enjoys working with people, thrives in a busy environment, and is committed to delivering a high standard of customer service. While healthcare experience is helpful, your attitude, reliability, and willingness to learn are just as important.

What You’ll Be Doing

• Welcome and assist visitors in a professional and friendly manner
  Answer and manage telephone enquiries clearly and efficiently
  Handle incoming and outgoing post
  Book rooms, taxis, and patient transport when required
  Order office supplies and manage basic stock
  Support prescription handling and petty cash processes
  Log maintenance or estates issues
  Arrange collection of clinical samples (e.g., pathology)
  Update clinic schedules and maintain accurate records
  Enter and manage data on internal systems
  Ensure reception displays and information are up to date

You’ll also play an important role in maintaining a calm, respectful environment, particularly for individuals accessing mental health services.

About the Organisation

Tees Esk and Wear Valleys NHS Foundation Trust values its administrative staff as key contributors to patient care and service delivery.

What you’ll receive:

• 27 days annual leave (plus bank holidays), increasing with service
  NHS Pension Scheme
  Staff discounts across major retailers
  Access to wellbeing support and on-site facilities
  Opportunities for training and career development
  Recognition through staff award schemes

The Trust is committed to creating a supportive workplace where staff feel valued, heard, and able to grow.

What We’re Looking For

Qualifications:

• Level 2 qualification (or equivalent experience), or willingness to work towards Level 3 in Business Administration
  GCSE Maths and English (Grade 4/C or above) or equivalent

Experience:

• Previous customer service experience
  Experience with general office or administrative tasks
  Confidence in data entry and record keeping

Skills:

• Strong communication skills (written and verbal)
  Good attention to detail
  Ability to organise and prioritise workload
  Comfortable working both independently and as part of a team
  Understanding of confidentiality and professional boundaries

Additional Requirements

• This role requires a Disclosure and Barring Service (DBS) check
  Guidance on right to work in the UK
  Information on employment rights and workplace standards
  Equality and reasonable adjustments guidance
  Criminal record checks for overseas applicants

Sponsorship Information

This position does not meet the eligibility criteria for Skilled Worker visa sponsorship, so applicants must already have the legal right to work in the UK.

Working Environment & Support

You will be supported by an experienced admin team, receive a structured induction, and have access to regular supervision and annual appraisal. The Trust encourages open communication, continuous improvement, and staff development.