Senior Mental Health Advisor(UK Visa Sponsorship)

Job Description

Make a Real Difference When It Matters Most

Are you someone who listens with empathy, thinks quickly under pressure, and wants to support people during some of their most difficult moments?

As a Senior Mental Health Advisor within NHS 111 (press 2), you’ll be the first point of contact for individuals experiencing a mental health crisis. Your role is not just about answering calls — it’s about offering reassurance, guiding people to the right support, and ensuring they feel heard, understood, and safe.

About the Role

In this position, you will:

• Respond to urgent mental health calls through NHS 111
  Provide emotional support, reassurance, and clear guidance
  Help callers access the most appropriate services quickly
  Support colleagues in managing complex and high-risk situations
  Act as a shift coordinator, ensuring smooth team operations
  Work closely with crisis teams and other healthcare services

You’ll also play a key leadership role, helping less experienced team members build confidence and skills while maintaining high standards of care.

Working Environment

You’ll be part of a dedicated and compassionate team within a leading NHS Trust serving communities across:

• County Durham
  Darlington
  Teesside
  North Yorkshire
  York and Selby

This is a fast-paced environment where no two days are the same. You’ll need resilience, adaptability, and strong communication skills to succeed.

Key Responsibilities

• Deliver high-quality, evidence-based mental health support
  Provide clinical leadership and supervision to team members
  Support decision-making in complex or rapidly changing situations
  Promote safeguarding practices and identify risks to vulnerable individuals
  Guide staff in handling sensitive, emotional, or challenging calls
  Contribute to service improvement and team development

What We’re Looking For

Essential Requirements

• Current registration with a recognised UK professional body
  At least 18 months post-qualification experience
  Experience working in mental health (preferably in community or urgent care settings)

Strong understanding of:

• Mental Health Act
  Mental Capacity Act
  Safeguarding procedures
  Experience working in multidisciplinary teams
  Ability to mentor or support colleagues and students

Desirable

• Leadership or management experience
  Postgraduate qualification in a related field
  Experience in service improvement or quality initiatives

Skills That Will Help You Thrive

• Excellent listening and communication skills
  Emotional intelligence and empathy
  Ability to stay calm under pressure
  Strong decision-making and problem-solving abilities
  Confidence in handling difficult or distressing conversations

Training and Development

Full training will be provided, including:

• Crisis call handling
  Use of NHS systems
  Clinical supervision and leadership development

You’ll also have ongoing opportunities to grow your career within the NHS.

Important Information

• This role requires a Disclosure and Barring Service (DBS) check
  Applicants must hold valid UK professional registration
  Skilled Worker visa sponsorship may be available for eligible candidates

Useful Government Resources

Before applying, you may find these official resources helpful:

• Skilled Worker visa eligibility
• Check your professional registration requirements
• DBS (criminal record checks)
• Guidance for overseas applicants
• Understanding your right to work in the UK

Why Join This Team?

This is more than a job — it’s a chance to:

• Make a meaningful difference every day
  Support people during critical moments in their lives
  Be part of a supportive and values-driven team
  Develop professionally in a respected NHS organisation