Senior Mental Health Advisor(UK Visa Sponsorship)

Job Description

Role Overview

This is a unique opportunity to play a vital role in supporting people during moments of mental health crisis.

As a Senior Mental Health Advisor within the NHS 111 “Press 2” service, you will often be the first point of contact for individuals experiencing emotional distress or urgent mental health concerns. Your role will be to provide calm, compassionate guidance while ensuring callers are directed to the most appropriate care.

Alongside handling complex calls, you will offer clinical leadership and real-time support to Mental Health Advisors, helping them manage challenging and rapidly evolving situations.

What You’ll Be Doing

• Respond to urgent mental health calls, offering reassurance, advice, and support
  Assess risk and determine the most appropriate care pathway for each caller
  Provide clinical oversight and guidance to team members during complex cases
  Coordinate referrals to services such as crisis teams and urgent care pathways
  Act as shift coordinator, ensuring smooth day-to-day service delivery
  Promote safe, effective, and evidence-based clinical practice
  Support team development through supervision, mentoring, and training
  Ensure safeguarding concerns are identified and escalated appropriately

Working Environment

You will be part of a fast-paced, supportive team where:

• No two days are the same
  Continuous learning and development are encouraged
  Collaboration and teamwork are central to service delivery

Full training will be provided, including systems, call handling, and crisis management.

About the Organisation

Tees Esk and Wear Valleys NHS Foundation Trust provides mental health and learning disability services across a wide region, including County Durham, Teesside, North Yorkshire, York, and Selby.

The Trust is committed to:

• Delivering compassionate, person-centred care
  Supporting recovery and resilience
  Working closely with communities and partner organisations
  Continuously improving mental health services

What We’re Looking For

Essential Qualifications

• Current professional registration with a recognised regulatory body
  Evidence of continuing professional development (CPD)
  Clinical supervision qualification (or willingness to obtain)
  Teaching/mentorship qualification (or willingness to complete)
  Competence in IT, literacy, and numeracy

Relevant regulatory guidance:

Experience Requird

• At least 18 months post-qualification experience in mental health care
  Experience working in community or urgent mental health settings
  Proven ability to support individuals with complex mental health needs
  Experience of working collaboratively with service users, carers, and multidisciplinary teams
  Involvement in mentoring or supporting junior staff or students
  Participation in quality improvement initiatives

Knowledge & Skills

Strong understanding of:

• Mental Health Act
  Mental Capacity Act
  Knowledge of safeguarding procedures and risk management
  Familiarity with clinical governance and evidence-based practice
  Understanding of psychological models of care and recovery-focused approaches
  Ability to remain calm, empathetic, and decisive under pressure

Important Information

• This role may be eligible for visa sponsorship (subject to eligibility)
  A Disclosure and Barring Service (DBS) check is required
  Overseas applicants must provide criminal record checks

Why Join This Role?

• Be at the frontline of mental health crisis support
  Develop leadership and advanced clinical decision-making skills
  Work in a highly supportive and collaborative team environment
  Access ongoing training and career progression opportunities
  Make a real difference in people’s lives every day