Clinical Team Administrator(UK Visa Sponsorship)

Job Description

Role Overview

Tees, Esk and Wear Valleys NHS Foundation Trust is currently recruiting a Clinical Team Administrator to support healthcare services within HMP Durham. This position involves providing administrative support to two key teams: the Mental Health Team and the Integrated Support Unit.

Working within a secure prison healthcare environment, you will become an important part of a multidisciplinary team that delivers coordinated and compassionate care to patients. The role requires someone organised, reliable, and comfortable managing a variety of administrative tasks in a fast-paced clinical setting.

If you enjoy problem-solving, communicating with professionals across services, and contributing to healthcare delivery behind the scenes, this role offers a meaningful and rewarding opportunity.

Due to the secure nature of the workplace, successful candidates will be required to complete additional security and vetting checks before starting employment.

Key Responsibilities

Administrative Support

You will provide day-to-day administrative assistance to clinical teams, ensuring operations run smoothly and efficiently. This includes managing documentation, maintaining patient records, and supporting healthcare professionals with organisational tasks.

Communication and Enquiries

• As one of the first points of contact for the service, you will handle enquiries from healthcare professionals, prison staff, and other stakeholders. You will ensure messages are passed on promptly and accurately to the relevant team members.

Diary and Appointment Coordination

• You will assist with scheduling appointments, organising meetings, and maintaining staff diaries to support the coordination of clinical services.

Meeting Administration

• Responsibilities include preparing agendas, distributing documents, taking meeting minutes, and ensuring accurate record-keeping.

Patient Records Management

• You will maintain patient case notes and ensure files are prepared and accessible for appointments or admissions. This may involve liaising with other departments or healthcare sites.

General Office Duties

Additional duties include ordering office supplies, maintaining filing systems, photocopying documents, and supporting other administrative processes as required.

About the Organisation

Tees, Esk and Wear Valleys NHS Foundation Trust provides mental health, learning disability, and community healthcare services across the North of England. The Trust is committed to delivering safe, compassionate care while supporting the wellbeing and development of its staff.

Employees benefit from a supportive work environment that values professional growth and recognises staff contributions through recognition initiatives such as the Greatix and Star Award programmes.

Salary and Benefits

Working for the NHS offers a range of benefits designed to support both professional and personal wellbeing:

• Starting salary of £24,937 per year
• NHS Pension Scheme
• 27 days annual leave plus public holidays (for new NHS employees)
• Access to NHS employee discounts
• Learning and development opportunities
• Career progression pathways within NHS services

You can learn more about NHS employment benefits through the official government resource

Essential Qualifications

Applicants should have one of the following:

• Level 3 qualification in a relevant field, or
• Equivalent work experience, or
• Willingness to work towards a Level 3 Business Administration qualification

Additionally, candidates must have:

• Level 2 literacy and numeracy skills
• GCSE (Grade 4–9) or equivalent qualifications in English and Mathematics
• Information on recognised UK qualifications 

Essential Experience

Candidates should demonstrate experience in:

• Working within an administrative or office environment
• Diary management and meeting coordination
• Maintaining filing systems and administrative processes
• Providing customer service, including telephone and email communication
• Managing workloads and prioritising tasks independently
• Data entry and preparing reports or documents

Knowledge and Skills

Applicants should be confident using common office software and understand the importance of handling sensitive information appropriately.

Essential knowledge includes:

• Microsoft Office applications
• Confidentiality and data protection principles
• Standard office administration procedures
• You can read more about UK data protection requirements

Security and Compliance

• Because this role is based within a prison environment, applicants will need to pass additional security checks.
• The position is also subject to a Disclosure and Barring Service (DBS) check to ensure the safety of patients and staff.
• Further details about DBS checks are available 
• Applicants who require permission to work in the UK may review visa requirements 

Application Process

Candidates are encouraged to apply early, as the vacancy may close before the advertised deadline if sufficient applications are received.

Before applying, please ensure that you meet the qualifications and experience outlined in the person specification.