Medical Secretary / PA(UK Visa Sponsorship)

Job Description

Be Part of a Nationally Specialised Service

An exciting opportunity has become available to join the NHS England Highly Specialised Rare Disease Service for NF2-related Schwannomatosis, hosted within the ENT Department at Cambridge.

This unique service supports patients living with Neurofibromatosis Type 2 (NF2), a rare genetic condition requiring highly coordinated, multidisciplinary care. Operating as a hub-and-spoke model, the Cambridge team provides central coordination across Birmingham, Leicester, Nottingham and the wider East of England and Midlands region.

As a Medical Secretary / PA, you will play a vital role in ensuring patients, families and clinical teams experience seamless communication, accurate data handling and well-organised care pathways.

What You’ll Be Responsible For

This is a varied and people-focused administrative role that combines secretarial expertise, data management and service coordination.

• Core Duties
• Service Coordination
• Organise and prepare documentation for multidisciplinary team (MDT) meetings
• Support scheduling, communication and follow-up across regional centres
• Assist in maintaining smooth coordination between hub and spoke services

Patient & Professional Communication

• Triage and redirect telephone, email and written queries
• Communicate clearly and compassionately with patients and families
• Liaise confidently with clinicians and administrative colleagues

PA & Administrative Support

• Provide PA support to specialist nurses
• Assist ENT and NF2 clinicians with correspondence and documentation
• Produce high-quality letters, reports and templates

Data & Governance

• Manage scan results, audit data and clinical review submissions
• Maintain accurate databases and confidential records
• Support national reporting and data collection processes
• The role requires on-site presence, with the possibility of one remote working day per week following completion of training.

About the Trust

Cambridge University Hospitals NHS Foundation Trust includes Addenbrooke’s and the Rosie Hospital, employing over 13,000 staff and providing both local and highly specialised national services.

Rated “Good” overall by the Care Quality Commission, the Trust is built on its values of Together – Safe, Kind, Excellent. These values guide how staff support patients and each other every day.

The Trust actively promotes diversity and inclusion and welcomes applicants from all backgrounds, including members of the Armed Forces community.

What We’re Looking For

Essential

• Educated to A-Level or NVQ Level 3 (Customer Service, Business Admin, ITQ or equivalent)
• Typing qualification or equivalent experience
• Experience in a busy clerical, administrative or reception setting
• Minute taking and document production skills
• Strong organisational and prioritisation abilities
• Knowledge of confidentiality and data protection principles
• Confident user of Microsoft Office
• Excellent communication skills (written, telephone and face-to-face)
• Ability to manage sensitive information with discretion

Desirable

• Previous NHS experience
• Knowledge of medical terminology
• Database management experience
• Supervisory or leadership exposure
• No prior knowledge of NF2 is required — full training will be provided.

Important Information About Sponsorship & Immigration

Please note: Due to current Home Office regulations, the Trust cannot offer Skilled Worker visa sponsorship for this role.

Guidance on immigration routes can be found via:

• UK Visas and Immigration – Skilled Worker visa information
• Graduate visa guidance
• Applicants on a Student visa must have applied for or secured a Graduate visa before the anticipated start date if eligible.
• Overseas criminal record requirements (if applicable)
• This role is subject to an enhanced check with the Disclosure and Barring Service under the Rehabilitation of Offenders Act (Exceptions Order) 1975
• For further information about NHS careers and administrative pathways.

Benefits & Work-Life Balance

CUH is committed to supporting positive working days. Staff benefits include:

• On-site leisure facilities and shopping concourse
• 24/7 access to hot food at subsidised rates
• Staff-only wellbeing spaces
• Discounted Stagecoach travel
• Free Park & Ride services
• Flexible working options (where service needs allow)

Why This Role Matters

This position is more than administrative support — it is central to delivering high-quality, coordinated care for patients with a rare and complex condition. You will help ensure that communication flows smoothly, data is accurate, and patients feel supported throughout their journey.