Student Services Manager Visa Sponsorship Uk

June 5, 2024
£39.3 - £44.3 / year

Job Description


Manager of Student Services (Policy and Advice)

The Student Services Manager (Advising and Policy) will oversee student policy delivery and advising for the College of Arts & Humanities in collaboration with other roles that bear similar responsibilities. The post holder will be in charge of administering and critically evaluating the policies and processes that make up the student-based governance frameworks, as well as supervising the administrative support team for the advising function. The position, which is guided by the Arts & Humanities Strategy 2023–2028, is responsible for the calibre and professionalism of service delivery and will play a crucial part in determining how the College’s learning, teaching, and student experience services will develop going forward.

Arts & Humanities College Advising Service

The College of Arts & Humanities’ centralised student support programme, College Advising, is managed by the Dean of Learning & Teaching & Student Experience. The Chief Adviser of Studies oversees a group of academic advisors in this service, which is backed by the Advising Support Team under the direction of the Student Services Manager (Advising and Policy). The Advising Service performs a wide range of tasks, such as pre-arrival student support, registration, enrolment, and orientation help for students in Years 1 and 2, guidance on curriculum selection, and support for students’ well-being. Processes connected to students’ advancement through their degree programmes are also supported by the service.

Principal Tasks and Accountabilities

1. Making it possible for the College of Arts & Humanities to achieve its strategic goals for teaching, learning, and the student experience.

2. Leading and overseeing the provision of guidance and support for potential, new, and continuing students in collaboration with the Chief Adviser, the academic advising team, and other college and university teams, in collaboration with other Student Services roles.

3. Addressing questions from other academic and professional services staff members at the college and requests for guidance pertaining to students.

4. Interpreting and putting into practice college and university policies to help students advance through their undergraduate and graduate degrees.

5. Working together with pertinent teams to create online material and messages pertaining to students.

6. Fostering student achievement and retention through the use of efficient student case management systems that monitor developments and step in when student cases need to be escalated.

7. Offering direction and assistance with interpreting college and university policies as well as the advisory service’s goal. Providing pertinent training to academic personnel, professional services staff, and other internal audiences is part of this.

8. Critically assessing current procedures and policies pertaining to students, making sure they are effective and always improving, and handling change as needed.

9. Keeping an eye on the service’s important aspects while aiming to improve the student experience. Making system improvement recommendations based on information on student success, feedback from students, and other College Strategy priorities.

10. Participating in the implementation and evaluation of efficient governance frameworks for issues pertaining to students.

11. Overseeing the support provided to official college committees and other forums where learning, teaching, and student experience are pertinent topics.

12. Participating in project groups at universities and colleges.

13. Ensuring the application of appropriate technology, compliance with regulatory requirements and university rules for the management of personal and sensitive data, and accuracy and integrity of student records and student case histories.

14. Overseeing employee performance and team growth; encouraging adaptability to guarantee service resiliency; and exchanging best practices and knowledge.

15. Overseeing the provision of first-rate customer service, including “in-person” service, and helping to create a culture and model of service excellence within the larger Student Services division.

16. Working together with pertinent central university units to guarantee that major risks are handled, such as adhering to immigration and student visa regulations, fulfilling duties imposed by the Equality Act of 2010, and managing laws and policies related to health and safety.

17. Managing information and documentation properly and effectively regarding every facet of the student journey.

18. Completing any additional tasks that the line manager deems appropriate.

Experience, Education, Certifications, and Proficiency



A1 Either: Capability to exhibit the competences required to carry out the responsibilities connected with this level of post after gaining the required knowledge and abilities in a variety of roles that are comparable to or different from one another. Alternatively: Scottish Vocational Qualification level 4, Scottish Credit and Qualification Framework level 9, Ordinary Degree, or equivalent (including professional accreditation with pertinent formal training) and experience of personal development in a related or similar role(s).

A2 Broad expertise in creating, managing, and evaluating administrative systems.

A3 Proficient computer literacy, including knowledge of spreadsheets and databases.

A4 Process design and improvement knowledge, as well as administrative and support system knowledge.


B1 Familiarity with university protocols and guidelines, encompassing instruction and learning, processes for improving and ensuring quality, and efforts to provide a first-rate educational experience.



C1 Demonstrated organisational abilities, especially the capacity to oversee several projects at once.

C2 Excellent management and leadership abilities, as well as the capacity to work both individually and in a team while establishing goals.

C3 Outstanding capacity to influence others, communicate with others on a personal level, and collaborate with coworkers across organisational boundaries.

C4 Capability to successfully challenge the status quo while keeping an eye on ongoing improvement.

C5 Proven track record of executing process improvement delivery across a complex business, utilising strategic thinking and planning abilities, and leading change.

C6 Strong problem-solving and analytical abilities.

C7 Demonstrated experience managing projects successfully.

C8 The capacity to perform well under duress, adhere to strict time constraints, and keep going forward in the face of obstacles and disappointments inside a convoluted organisational framework.



E1 Prominent experience exhibiting elevated degrees of independence in an atmosphere that is focused on students, or a comparable customer-oriented setting, inside a multifaceted matrix organisational framework.

E2 Depth of expertise in staff performance management, team development, and colleague management.

E3 Proven track record of offering others excellent counsel, direction, and data analysis on governance, compliance, and service delivery-related issues.

E4 Depth of experience in driving change and collaborating with others to execute and oversee it.


F1 Prior experience in higher or further education as an administrator.

F2 User experience using student information systems or other consumer inquiry management platforms.

Please be aware that you must address and provide evidence for each of the essential and desirable criteria in your application. You won’t be made to the shortlist for an interview if you don’t respond to all of the requirements in the manner outlined above. Other The university is working on a programme to align functions and alter procedures. The above may change in certain ways as a result, but the essential characteristics of the position won’t be altered.

Conditions & Terms

Grade 7 pay will range from £39,347 to £44,263 annually.

This position is open ended (permanent) and full time (35 hours per week).

Joining Team UofG will allow you to be a part of an inclusive, world-changing community that values honesty, ambition, excellence, and curiosity.

It is the duty of the University of Glasgow to guarantee that every employee is qualified to reside and work in the United Kingdom. To be granted a Certificate of Sponsorship, you must fulfil the eligibility conditions of the visa route if you need a skilled worker visa in order to work in the UK.

Please be aware that if tradeable points are permitted under the terms of the Skilled Worker visa, this position may qualify for sponsorship under the Skilled Worker visa route. Please visit for further information.

As an important member of our team, you should anticipate:

1. An inviting, stimulating work environment where your abilities are recognised and fostered and triumphs are acknowledged and distributed.

2 A fantastic work package with exceptional terms and conditions, such as benefits and discount packages, pensions (see the pensions handbook at, and 41 days of leave for full-time employees.

3 A versatile method of working.

4 a dedication to promoting your health and wellness, which includes providing new hires at the university with a complimentary 6-month subscription to UofG Sport (

We think that everyone’s talents are the only way for us to realise our greatest potential. Our core values are inclusiveness, diversity, and equality. Applications from all of our communities are also encouraged, but we especially encourage those from the Black, Asian, and Minority Ethnic (BAME) community and other protected groups who are underrepresented at the university. Visit this link to learn more about how the University supports and incorporates diversity and equality into all facets of our community:

We hold bronze, silver, and gold awards throughout the University and support the values of Athena Swan, which may be found at

We will invest in you as much as we are investing in our company. For further information, please visit our website at