IT Support Engineer Uk Visa Sponsorship Available

June 12, 2024
£55 / year

Job Description




At Fnality, we are working together to power the future of finance by integrating best-in-class technology with free-flowing creativity and knowledge that can improve business for all. There is no precedent for what we are doing. With you on our side, we’ll be establishing new records every day.

In a complex environment, we seek to bring clarity and effect constructive change.

Fnality Services is important to each FnPS’s effective and resilient operation, serving as an efficient shared service platform for the secure global delivery of settlement activities.


IT Support Role:

Fnality Services is searching for an IT Support Lead who can demonstrate competencies that allow them to successfully:

  • Provide a robust and consistent IT support service within the Fnality ecosystem.
  • Work collaboratively with the System Operations Team and IT Leadership to provide overall support and delivery for the IT infrastructure and technical estate.
  • Work together with the Enterprise IT team to provide support and continuing development.
  • Create and deliver reports to internal stakeholders.
  • Balance quick response time to immediate technical concerns across the ecosystem, triaging them appropriately, with the necessity for systematic activities such as updates, frequent testing, and monitoring programmes.
  • Play an important role in the ongoing system updates and improvements, including proof of concept for new tooling and equipment.
  • Play a crucial role in strengthening IT security controls, improving procedures, and reducing enterprise vulnerabilities.

You will be accountable for:

  • Managing an IT Support queue system, including initiatives to explore and resolve technical issues.
  • Running IT Support processes, which include all applicable JML processes, to ensure proper technical onboarding and offboarding.
  • Installation and configuration of computer hardware, operating systems, and applications.
  • Monitor and maintain computer systems and networks.
  • Employees and internal stakeholders are guided through a series of steps to assist set up systems or handle technical challenges.
  • Troubleshooting system and network issues, as well as identifying and resolving hardware or software errors.
  • Contributing to system enhancement roadmaps and access/date audits.
  • Raising technical and cyber incidents as they emerge, in accordance with the Incident Management procedure. Supporting incident triage, containment, and resolution.
  • Supporting and adhering to change management methods in order to achieve strong improvement with high rigour.
  • Continuously improve process documentation and training materials.

Competencies needed include:

  • Experience working in an M365 and Azure AD environment.
  • Experience as a significant member of an IT support or service delivery team.
  • Experience using and maintaining a portfolio of SaaS software products.
  • Have prior experience working in accordance with ITIL standards.
  • Understanding of MacOS and Windows.
  • Excellent understanding of Atlassian tools, including Confluence and JIRA.
  • Capable of making a reasonable assessment of the system’s behaviour in order to evaluate escalation requirements.
  • Excellent communication and customer service abilities.

Nice to have:

  • Experience with incident management and response/resolution SLA standards.
  • Experience with BCP Planning and Disaster Recovery strategies for IT infrastructure.
  • Experience establishing security solutions to protect enterprise systems from external attacks.
  • Experience creating and administering PIM and PAM programmes.
  • Experience with IT monitoring and alerting.

Why should you join Fnality?

Working in cross-functional teams in two weekly sprints, which is very similar to the Agile way of working, you will be able to go considerably deeper into your professional interests than in most businesses.We look for interested people that thrive in a high-paced, ever-changing atmosphere, who work best when given the freedom to direct their own work, and who aren’t afraid to fail fast and learn quickly.You will be an analytical thinker who can look at projects and determine the most effective way to get the desired result. You will be meticulously results-oriented and completely adaptable in your approach to work. You will have an unquenchable desire to learn and be capable of taking on new tasks. You will want to deliver as much as you learn, and you will recognise the value of teamwork.

A little more about us.Our lives, workplaces, and companies are all being transformed by digital technologies. While other industries advance, financial markets remain sluggish, fragmented, and compartmentalised. What the world requires now is a forward-thinking financial system for the digital age.

At Fnality, we’ve been communicating with – and listening to – real-world users of modern financial systems. From businesses to banks, there is a clear, shared desire for a simpler, faster, safer, and more robust system; one that can move and settle money swiftly and efficiently, with less risk and increased transparency.

We are on a journey to realise this objective by bringing together the smartest brains, using the right technology, and uniting with the strongest partners. Our adventure will not be over, however, because we are determined to further enhancing the world of financial markets. Iteration and evolution are ingrained in our DNA; they shape our thinking and actions.

Fnality. We are powering the future of finance together.

This is a UK remote role, but you must be eligible to work in the UK. We can give Visa sponsorship to excellent candidates.

How will we use the information we have about you?We will use your personal information to complete your application, determine your suitability for a position, and for other legitimate business objectives such as improving our websites and talent management procedures. We may share your information with other parties to achieve these goals. We will not use or distribute your personal information for marketing purposes.We shall use adequate security measures to protect your information in accordance with data protection laws.

For further information on how we may process your information, please contact us at