Outpatient Receptionist Uk Sponsorship Available

June 10, 2024
£27.9 - £29.3 / year

Job Description




Our trust has around 10,000 employees who serve 1.6 million patients. It includes Barnet Hospital, Chase Farm Hospital, and the Royal Free Hospital, as well as over 30 community services. This larger-scale organisation gives us an unprecedented chance to continue our pioneering work, particularly in identifying methods to provide even better care to our patients.

Our mission is to provide world-class care and expertise in our clinical services, supported by world-class teaching and research, and we will continue to track our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, safety and compliance with external duties, and building a strong organisation.

Everyone is welcome at the Royal Free London NHS Foundation Trust. We are proud of our diversity, and we continue to launch new projects to improve equality for LGBT+, BME, gender equality, staff carers, and persons with disabilities, as well as to encourage good relations and understanding among our employees.

Detailed job description and primary responsibilities

1. Roles and Responsibilities: Reception

Greet patients courteously and check them into clinic using computerised systems in accordance with the trust’s out-patient operating protocols.

 Provide administrative support throughout clinic hours and communicate with supervisor on any issues.

 Ensure correct and timely recording of patient data on the EPR system, in accordance with clinic outcome forms or departmental procedures when no outcome form exists.

 Register ‘walk-in’ (WI) patients (not on the clinic roster) on EPR as needed.

 Ensure all Choose and Book and DNAs are completed accurately at the clinic.

 Respond sympathetically and discreetly to patient inquiries, both in-person and over the phone.

 Effective communication skills are essential for overcoming barriers to understanding.

 Communicate with patients about clinic delays through notice boards and nursing staff.

 Schedule follow-up visits for patients at the relevant clinic within the agreed-upon timeframe.

 Ensure clinics are not overbooked and report any capacity issues to the outpatient supervisor.

 Collaborate with clinical teams to ensure mutual knowledge of clinic policies and capacity concerns that may impact booking follow-up patients within clinical timelines.

 Collaborate with nursing personnel to appropriately complete clinic outcome forms and enter them into Cerner.

 Refer patients to appropriate departments for particular tests following consultation.

 Assist with printing EPR cover sheets for clinic-generated papers.

Person Specification

Education and Professional Qualifications

Essential criteria

  • Good general education, including GCSE English grade “C” or higher, or equivalent.

Royal Free’s World Class Values

Essential criteria

  • demonstrated ability to meet the Trust Values.


Desirable requirements.

  • Significant experience in an administrative and public-facing capacity, especially in the NHS or a similar setting.
  • Knowledge / expertise with computer systems

Skills and Aptitudes

Essential criteria

  • Excellent customer service abilities, including the ability to apply judgement, tact, and diplomacy.
  • High level of accuracy and attention to detail.
  • Experience prioritising personal task in a high-pressured working atmosphere
  • Understanding of patient confidentiality and the Data Protection Act

Desirable requirements.

  • Capability to effectively manage and resolve challenging situations.
  • Excellent phone manner.
  • Excellent communication abilities, both written and verbal
  • Effective interpersonal abilities for liaising and negotiating with people/staff at all levels
  • Good IT skills, particularly expertise in the use of Windows-based software.
  • Excellent organising skills.
  • Experience with record keeping
  • Experience utilising your own initiative to help fix an issue or improve a service.
  • Experience with teamwork


Personal qualities and traits.

Desirable requirements.

  • Self-motivated and solution-focused.
  • Flexible and adaptable.

Other requirements

Essential criteria

  • A positive approach to service needs.
  • Reliable
  • Polite

Desirable requirements.

  • Prepared to acquire new skills.
  • Confident
  • Capable of exerting moderate muscular effort for extended periods of time to lift, file, and carry

COVID-19 Vaccination

Getting vaccinated and receiving a booster remains the strongest defence against COVID-19.
We encourage and support employees to acquire the COVID-19 vaccine and a booster dose as soon as they are eligible.

AT*: Apprenticeship Training. Where AT* is put next to the job title, it denotes that this is an apprenticeship position.

By applying for this position, you agree that if you are successful, your personal information may be moved from the Trust to another NHS organisation if your employment moves within the NHS.This is consistent with the streamlining strategy, which aims to save you time and improve efficiencies within the NHS when your job transitions.As a result, we need that you finish your stat and Man e-learning programmes before joining our business.

EU/EEA citizens without EU Settlement or Pre-Settled status require a visa to work in the UK.

Applicants from job seekers requiring sponsorship to work in the UK are welcome and will be reviewed alongside all other applicants. Before completing your application, please ensure that you are eligible under the UKVI points-based system.

If you are given a post with an NLPSS partner trust, your identification and permission to work papers will be checked remotely by TrustID, a recognised identity verification service provider. You will be prompted to take a photo of the appropriate documents as well as a “selfie” with your smartphone/tablet (if accessible) for facial recognition. TrustID will also undertake a digital address check using Trunarrative and Equifax, which is a soft check that has no impact on your credit score. For further information, go to www.trustid.co.uk

The Trust collects personal information through computerised new starter forms on Trac. The information collected is securely stored and utilised to create the employee record on the ESR HR system.

If the role involves regulated activities, the Trust will obtain a DBS check (CRB). The Trust complies with the Disclosure and Barring Service Code of Practice and the Rehabilitation of Offenders Act.

By applying for this role, you consent to the Royal Free London NHS Foundation Trust transmitting your information to their preferred applicant management system. If you are offered a job, your information will be sent to the national NHS Electronic Staff Records system.

To avoid scammers, we will only interact with you via @recruit.trac.jobs or nhs.net email addresses, and will never request payment.

People who want to work flexible hours or split a job are encouraged to apply. We are devoted to equal opportunity.

Please take note:

Due to the large amount of applications received for specific positions, we may close this vacancy before the indicated closing date. Please apply for this position as soon as possible, if you are interested and meet the requirements of the Person Specification.

Only candidates who can clearly demonstrate how they meet the person criterion will be considered for this position.

Interview arrangements will be sent via email, so please check your inbox periodically after the closing date.

Please be warned that due to extraordinarily high demand, all Royal Free lodging is at full capacity, and waiting lists are in place. The average waiting time is 12 months. Please do not rely on Trust accommodation when you start your role and look into alternate options for your arrival.