Residence Life Manager Uk Sponsorship Available
Job Description
Post Details
Full time
Open ended.
Applications close at midnight on Sunday, July 14, 2024.
There is an assumption that work will be done in the UK.
This position requires a Basic Disclosure check. This process must be completed satisfactorily before an offer of employment is made.
This role may be eligible for sponsorship based on the candidate’s circumstances under SOC code 1251.
The University of Stirling recognises that a diverse workforce benefits and enhances the work, learning, and research experiences of the entire campus and community. We are committed to removing barriers and encourage applications from those who will contribute to the further diversification of our team while also ensuring that equality, diversity, and inclusion are woven into the substance of the role. We strongly encourage applications from persons of many backgrounds, including gender, identity, colour, age, class, and ethnicity.
The Post
The Residence Life Manager (RLM), who reports to the Deputy Director of residence Services, will be in charge of the continuing creation and delivery of a Residence Life programme that promotes holistic student success in residence. This includes assisting both people residing in university housing and coordinating with community partners, such as Community Councils, to advocate for and support off-campus University of Stirling students. The role will assist students with their transition into and out of university housing, as well as oversee community development, programming, and activities, student conduct investigations, and welfare support on a daily basis. To help in the performance of the Residence Life programme, the post holder will oversee a year-round staff of Residence Assistants who provide proactive, responsive, and student-focused community involvement, support, and development opportunities.
Liaising with colleagues outside of Accommodation Services will be a key element of the work, as will developing joint initiatives and communications and ensuring that service delivery is as frictionless as feasible. Internally, the RLM will work to create and improve services that enhance students’ residence experience and happiness.
The company operates 24/7 and is both fast-paced and demanding, needing you to manage several tasks and priorities at times. As a front-line function within the department, the role holder will be responsible for delivering great service and assistance to residents, as well as participating in a 24/7 on-call rotation year-round and being ready for weekend and evening work as needed.
Additional Information/Special Conditions
- This function requires flexible working hours to meet the demands of the business, which may include working 5 days per week to ensure regular contact and supervision is provided to night shift and weekend staff. This includes providing cover within clusters and engaging in a weekend and back shift roster.
- The Residence Life Manager is responsible for managing and participating in activities related to student arrival and departure weekends, as well as open and application days (these can change based on semester dates).
- Participation in a year-round out-of-hours on-call rota is expected to provide advise, help, and attend on-site if necessary.
Description of Duties
Community Relations and Development
- Creating a succession of various active and passive programming activities throughout the resident lifecycle.
- Contributing to the BeConnected programme and working closely with campus partners to design customised events.
Resident Behaviour and Wellness
- To respond and act on concerns of student welfare and discipline in accordance with the University’s rules and procedures, coordinating with colleagues, signposting and referring students to other services as appropriate
- To be responsible for the day-to-day action on assigned cases, ensuring that wrap-around supports and measures are done to support the resolution of concerns, incidents, complaints, and issues that emerge in residence.
Administration and Finance
- Oversee and manage the Residence Life fund to ensure that budgets are adhered to.
- Assist the Deputy Director and Director of Accommodation Services in predicting the funding needed to grow and sustain the Residence Life function.
Human Resources
- Manage a team of Residence Assistants. This will include 1:1 and team meetings, supervision, coaching, and management of performance and output.
- Plan Resident Assistant gratitude and team-building activities throughout the year to boost worker satisfaction and retention.
For a complete list of duties, please check the attached job description.
Essential Criteria
- Educated to the HNC level or similar relevant experience (in addition to the experience listed below).
- Demonstrated experience dealing with students in a pastoral or welfare position.
- Extensive experience working in a managerial role within a large, complicated business, e.g. within the hospitality/student industry or another customer-facing industry.
- Experience in arranging and executing events
- Experience with conflict, mediation, and dispute resolution tactics
- Excellent crisis management and problem-solving abilities.
- Experience managing big groups of operational people to establish effective teams.
- Excellent interpersonal skills and expertise in effectively engaging with a diverse range of consumers, staff, students, and stakeholders
- Experience assessing and designing services that improve customer service.
- Experience and competency in using a range of MS Office systems (advanced Excel and SharePoint skills)
- Ability to work both independently and as part of a team.
- Ability to motivate and coach staff.
Desirable criteria.
- Experience in managing multiple sites
- Excellent understanding of student development theory and its application to student housing
- Knowledge and comprehension of tenancy agreements
- Strong understanding and implementation of first-aid, mental health first-aid, and suicide intervention techniques
- Willingness to attend and engage in required training to ensure that high operational and safety standards are consistently maintained.
- Responding to the correct needs of consumers and coworkers; exercising solid inter-personal skills; and using sound judgement
- Experience with an Accommodation Management System or any relevant booking system.
Behaviours and Competencies
The role holder must demonstrate that they can meet the qualities associated with the following behavioural competencies, as specified in the AUA Competency Framework.
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Managing yourself and personal skills
Being aware of your own actions and mindful of how it affects others, so improving personal abilities and adapting professional activity accordingly. - Providing excellent service
Providing the highest quality service to both external and internal clients. Developing true, open long-term connections in order to raise service standards. - Finding solutions
Taking a comprehensive approach and working actively to examine problems and offer workable solutions. Identifying potential for innovation. - Embracing Change
Being open to and engaged in new ideas and methods of working. Adjusting to new surroundings, shifting demands, and changing positions. - Using resources effectively.
Identifying and maximising the productive use of resources such as people, time, information, networks, and finances. - Engaging with the broader context
Enhancing your contribution to the organisation by comprehending the larger picture and demonstrating dedication to organisational principles. - Developing oneself and others.
Demonstrating devotion to one’s own continued professional development. Supporting and encouraging people to expand their professional knowledge, abilities, and habits so that they can realise their maximum potential. - Working together.
Working closely with others to attain goals. Recognise and value the various contributions that people make to this process. - Achieving Results
Consistently accomplishing agreed-upon objectives and success criteria. Accepting personal responsibility for getting things done.
About Us:
About the Directorate.
Accommodation Services falls under the Commercial Services Directorate.
Our Vision.
We shall provide inspired service to our students, University colleagues, and commercial customers, focusing on their requirements and significantly contributing to the University’s reputation and financial prosperity.
By:
- Providing excellent customer service and support
- our commitment to staff involvement and development to deliver and embrace the university’s strategic plan.
- Enhancing the quality of products, services, events, and facilities.
- maximising return on all space during and outside of the semester
- Increasing the profile and reputation of the University of Stirling.
- Prioritising accommodation allocation to support the university’s recruitment priorities
- Creating a living environment conducive to successful study; respecting our community’s cultural variety; and supporting our students while encouraging respect and positive citizenship.
The Accommodation Services team is student-facing and manages over 2,500 student rooms for undergraduate and postgraduate students. Accommodation Services generates around £11 million from student rent. We play an important role in student recruitment and retention, and we collaborate with other departments to design, establish rents, and market the accommodation. The team provides 24-hour support and consists of over 100 employees that work with students every day. During the summer months, the staff provides great customer service to paying guests staying at the University’s accommodations.
We want to be known as a team that does the right thing, gets things done, and makes others want to work with us.
The university
The University of Stirling is dedicated to offering purposeful education and conducting research that benefits communities around the world by addressing actual concerns, giving solutions, and contributing to shape society. Stirling is ranked fourth in Scotland and 43rd in the United Kingdom for research impact, with 87% of its research having an outstanding or very significant impact on society, and more than 80% recognised as world leading or internationally good (Research Excellence Framework 2021).
The University of Stirling is listed among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), with an overall five-star rating from QS Stars University Ratings.
More than 17,000 students study at the University of Stirling worldwide, with over 140 countries represented on its picturesque central Scotland campus alone. The University, which also employs 1,700 people, is ranked #1 in the UK and third in the world for campus environment (International Student Barometer 2022, wave two). Stirling, Scotland’s University for Sporting Excellence, is ranked first in the UK and fifth in the world for its sports facilities (International Student Barometer 2022, wave two). Its world-class facilities offer the ideal training environment for the University’s sports scholars, many of whom compete at the highest levels, including the Olympics and Commonwealth Games, as well as students, faculty, and the general public.
The University has received the Queen’s Anniversary Prize twice, once for its Institute of Social Marketing and Health in 2014 and again for its Institute of Aquaculture in 2019.
The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a key partner in the Forth Valley University College Health Partnership.
Contact us at www.stir.ac.uk or @stiruni.
Job Reference: SERV01913.
