Student Experience Manager Visa Sponsorship Uk

June 15, 2024
£39.3 - £44.3 / year

Job Description




Job Purpose

As the School’s Student Experience Manager in the undergraduate office team, you will collaborate with the Chief Advisers, Programme/Phase/Course Leaders, professional services, and academic stakeholders to ensure the success, well-being, and retention of a diverse range of students enrolled in the undergraduate programmes of the School of Biodiversity, One Health, and Veterinary Medicine.

You will lead the professional services team in developing, implementing, and delivering the School’s plans, policies, and objectives in this area. Your primary responsibility will be to ensure that the School’s veterinary programmes (the Bachelor of Veterinary Medicine and Surgery and the MSci/BSc (Hons)/BSc Veterinary Biosciences) meet their aims and service levels.

As a member of the Undergraduate School Office, you will collaborate with the student recruiting, marketing, and admissions teams, as well as the programme and course delivery teams.

You may also be requested to participate in similar events organised by the College of Medical, Veterinary, and Life Sciences for the School’s life sciences programmes (currently the MSci/BSc (Hons)/BSc Marine and Freshwater Biology and MSci/BSc (Hons)/BSc Zoology).


Main duties and responsibilities

Core Management Responsibilities:

1. Collaborate with the Chief Advisers and other stakeholders to develop, implement, and successfully deliver the School’s veterinary undergraduate Student Experience strategies, policies, and objectives, while meeting relevant professional body accreditation requirements and contributing to the achievement of College and University goals.

2. Lead and manage the team in charge of the veterinary undergraduate student experience, actively supporting their performance, development, and welfare while also demonstrating a dedication to personal and professional development.

3. Ensure that the University Values and principles of equality, diversity, and inclusion underpin all activities within the scope of the role’s responsibilities and relationships with others.

4. Manage the school’s budget for undergraduate student experience initiatives.

5. Lead the refinement of existing procedures and processes to ensure they are effective, efficient, and appropriate to changing requirements, developing new arrangements informed by best practices as needed, and ensuring that all standard operating procedures are documented and up to date, and that records are managed in accordance with legislation and policies governing the control of personal and confidential data.

6. Monitor important KPIs and targets to inform decision making and target achievement, and build additional metrics as needed/desirable, based on suitable data and information.

7. Keep track of laws, accreditation standards, and major trends in your area of responsibility, changing your practice to meet regulatory needs and benchmarking appropriately.

8. Participate actively in relevant school, college, university, and external committees, clubs, and forums.

Role-Specific Responsibilities

9. Manage, in conjunction with academic colleagues and in liaison with central University services, transition and induction for new students at the start of each academic session, improving the programme in response to student input and best practices.

10. Create, in partnership with School colleagues, central University services, and other companies as needed, a programme of student engagement activities and events to improve the student experience, such as the annual Careers Fair.

11. Establish and maintain good ties with class representatives and student organisation officers, encouraging and facilitating involvement in the Student Voice, the National Student Survey, and other communication and feedback channels.

12. Manage and build a plan for more general communication with students via social media and other channels, with input from school, college, and university specialists in this area.

13. Manage the Student Adviser scheme, assigning advisers to new students and informing the Chief Advisers of Studies about academic and/or pastoral issues that require intervention.

14. Oversee the coordination and development of the School’s extensive Extra-Mural Studies (EMS) placement programme for the BVMS (as required by the Royal College of Veterinary Surgeons (RCVS)), ensuring that students are supported in meeting their goals and that all placements have adequate insurance and health and safety arrangements in place.

15. Oversee the coordination of the BVMS and BSc Summer Vacation Scholarships scheme (research projects), providing suitable recommendations to the academic co-ordinator and ensuring that the associated budget and external funding are distributed equally and timely to students.

16. Manage the Good Cause and Fitness. Study processes and student support in general, to ensure that students in challenging situations receive the guidance and support they require (including from expert sources as needed) and are able to continue with the programme. This may entail engaging, and if necessary, becoming a member of, the University crisis team for specific circumstances.

17. Lead the progress committees for the BVMS and MSci/BSc (Hons)/BSc Veterinary Biosciences programmes.

18. Coordinate the team’s participation in the annual graduation, Royal College of Veterinary Surgeons Admissions ceremonies, and prize-giving activities.

19. Create, in collaboration with School colleagues and central University services, a plan to engage with the School’s alumni in order to provide a long-term service to graduates and ensure their continued support for the School, maximise alumni affinity with the University, and help promote the School/College/University’s developments and achievements to an external audience.

20. Oversee student ambassadors’ contributions to School student experience initiatives.

21. Perform other duties as directed by the School Leadership Team or the College Director of Professional Services.

Please keep in mind that as part of your application, you must address and demonstrate how you fit each of the essential/desirable requirements listed below.Applications that do not address the necessary criteria will not be considered.


Knowledge, qualifications, skills, and experience.



A1 Ability to demonstrate the competencies required to perform the duties of this level of post, having gained the requisite knowledge and abilities through personal development and advancement in a similar related role(s).

Or: Scottish Credit and Qualification Framework level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent (containing professional accreditation and necessary formal training), as well as personal development experience in a similar or related capacity.

A2 Current knowledge of higher education, including student experiences and difficulties in the industry.

A3 An awareness of equality, diversity, and inclusion principles (including protected characteristics under the UK Equality Act 2010) in relation to the student experience.


B1 Understanding of the University of Glasgow, including knowledge of institutional, college, and school strategic priorities.

B2 Thorough understanding of University/School rules, procedures, and systems affecting the student experience.

B3 Comprehensive understanding of RCVS EMS policies and procedures.



C1 Ability to employ interpersonal and communication skills, notably persuasion, negotiation, and diplomacy, to effectively collaborate and create good working relationships with a varied range of students, coworkers, and other stakeholders while always treating them with decency and respect.

C2 The ability to deliver under duress, achieve tight deadlines, and maintain momentum in the face of obstacles, setbacks, and/or shifting priorities.

C3 Capability to manage numerous activities/projects concurrently.

C4 The ability to manage confidential and delicate situations with complete discretion and resilience.

C5 Ability to assess data and use information to make evidence-based decisions and improve processes.


D1 Capability to create, formulate, and implement evidence-based operational plans to support strategic objectives.



E1 Extensive and recent experience exhibiting high degrees of autonomy at a suitable level in a student-oriented or customer-focused workplace.

E2 Experience overseeing staff.

E3 Experience dealing with very sensitive and/or unpleasant circumstances involving students/young people.

E4 Experience with event planning, organisation, and management.

E5 Experience in offering high-quality counsel, assistance, and data analysis to others on governance, compliance, and service delivery issues.

E6 Experience implementing process improvements, such as developing policies, protocols, and standard operating procedures.

E7 Experience contributing to projects aimed at improving service delivery.


F1 experience managing line crew.

F2 Experience in initiating, executing, and managing change and improvement projects.


Terms & Conditions.

The annual salary for Grade 7 will range between £39,347 and £44,263.

This position is full-time and open-ended.

As a member of Team UofG, you will be part of a globally changing, inclusive community that values ambition, excellence, integrity, and curiosity.

The University of Glasgow is responsible for ensuring that all personnel are eligible to reside and work in the UK. If you need a Skilled Worker visa to work in the UK, you must first complete the visa route’s eligibility conditions before being awarded a Certificate of Sponsorship.

Please keep in mind that if tradeable points are allowed under the Skilled Worker visa criteria, this post may be eligible for sponsorship. For further information, go to


As a respected part of our team, you should expect:

1 A friendly and engaging organisational culture in which your skills are fostered and cultivated, and success is celebrated and shared.

2 An good employment package with generous terms and conditions, including 41 days of leave for full-time employees, a pension (pension handbook:, benefits, and discount packages.

3. A flexible approach to employment.

4 A commitment to your health and well-being, including a complimentary 6-month UofG Sport membership for all incoming University personnel (

We think that we can only attain our greatest potential by combining the talents of everyone. Our ideals prioritise equality, diversity, and inclusion. Applications are encouraged from all members of our communities, particularly those from the Black, Asian, and Minority Ethnic (BAME) groups, as well as those with other protected characteristics who are underrepresented at the University. Read more about how the University encourages and integrates all aspects of equality and diversity into our community at

We support the concepts of Athena Swan and have bronze, silver, and gold awards throughout the University.

We are investing in our company, and we will also invest in you. More information can be found on our website at