Job Description
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About The Role
We are looking for an experienced, adaptable IT Support Specialist to join our rapidly scaling IT team at Anthropic. As a leader in transformative technology, we need someone who can thrive in our fast-paced, dynamic environment while supporting cutting-edge tools and systems. This role requires an independent problem-solver who excels in managing high-volume support requests without compromising on service quality. The ideal candidate will help build scalable support processes and mentor junior team members.
Responsibilities:
High-Volume Support Management
- Efficiently handle complex IT support issues in a high-velocity environment
- Triage and prioritize multiple competing requests effectively
- Identify and implement process improvements to enhance support efficiency
- Contribute to the development of knowledge bases and documentation
- Mentor junior team members on best practices and technical skills
Technical Support & Problem Solving
- Resolve complex technical issues across multiple platforms and applications
- Handle escalations and independently drive issues to resolution
- Develop and maintain technical documentation
- Identify trends in support requests to drive systemic improvements
- Collaborate with IT Systems Engineering to resolve complex problems
Process Improvement & Automation
- Identify opportunities for automation and process enhancement
- Contribute to the development of support scripts and tools
- Design and implement scalable support workflows
- Maintain and improve IT knowledge base and self-service resources
You may be a good fit if you:
- Have 5+ years of IT support experience in fast-paced environments
- Are capable of handling high-stress situations and ambiguous problems
- Possess strong documentation and knowledge-sharing abilities
- Have experience mentoring junior team members
- Demonstrate excellent written and verbal communication skills
- Have a track record of driving process improvements
Strong candidates may also have experience with:
- Cloud platforms such as AWS, GCP, or Azure
- Business continuity planning or data loss prevention
- Building custom automation between various tools
- Exceptional problem-solving and troubleshooting skills
- Strong prioritization and time management skills
- The ability to work independently while supporting team goals
- Experience with ticketing systems and support metrics
- A proven track record of thriving in high-pressure environments
Logistics
Education Requirements: We require at least a Bachelor’s degree in a related field or equivalent experience.
Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa Sponsorship: We sponsor visas! While we cannot sponsor visas for every role, we make every reasonable effort to help candidates with visa applications, retaining an immigration lawyer to assist in the process.
Salary and Benefits
Annual Salary Range: £130,000 — £175,000 GBP
Other Benefits: Competitive compensation, equity donation matching, generous vacation and parental leave, flexible working hours, and a collaborative office environment.
How we’re different
At Anthropic, we believe the highest-impact AI research will be large-scale science. We work as a cohesive team on a few major research efforts and focus on advancing our long-term goals of developing steerable, trustworthy AI. Our work is collaborative, and we value communication skills to help ensure that we are pursuing the highest-impact research at any given time.
Come work with us!
If you’re interested in making a meaningful impact in AI safety and research, we encourage you to apply. Anthropic is headquartered in San Francisco, and we offer competitive compensation, excellent benefits, and an inspiring work environment.
Deadline to apply: Applications will be reviewed on a rolling basis.
Note: We encourage you to apply even if you don’t meet every single qualification. We value diverse perspectives and strongly believe in fostering an inclusive team environment.