gilesgalang04

A Training Supervisor in Operations is responsible for developing and overseeing training programs to ensure employees have the skills needed for their roles. Key duties include:Designing Training Programs: Creating and adapting training materials that meet operational needs. Supporting Trainers: Supervising trainers, providing feedback, and ensuring consistency. Evaluating Training Success: Tracking trainee performance, gathering feedback, and making improvements to training sessions. Coordinating with Operations: Working with operations managers to align training with department goals. Managing Schedules and Records: Organizing training schedules and maintaining records.

A Service Desk Analyst provides technical support to users by troubleshooting and resolving IT issues to ensure smooth operations. Their primary responsibilities include:Receiving and Logging Support Requests: Handling inbound requests via phone, email, or ticketing systems and documenting issues. Troubleshooting and Issue Resolution: Diagnosing technical problems, guiding users through solutions, or escalating complex issues to specialized teams. Providing Technical Assistance: Offering support for software, hardware, network connectivity, and other IT services. Tracking and Updating Tickets: Managing support tickets, ensuring issues are resolved in a timely manner, and keeping users informed of progress. Maintaining Knowledge Base: Documenting solutions for common problems to aid quick future resolutions.

Provides Troubleshooting for Hardware & Software, Technical Assistance, Network Support, Workstation Setup, IT Inventory Management, and Issue Documentation