Eljhon Vergara

£2100 / month
March 11, 1997

About Candidate



Electronics and Communication Engineering 2019

Work & Experience

Customer Retention Manager September 2023 - Present
Varsity Tutors

-Developing aggressive retention strategies based on customer feedback. -Negotiating with customers to renew contracts and retain business. -Meeting with the sales team to propose customer retention solutions. -Writing and presenting customer behavior reports and analyzing customer behavior. -Building positive relationships with customers and business associates. -Conduct and effectively manage a high volume of inbound emails, texts, and phone calls to support current customers. -Deflect cancellation requests with a solutions-oriented approach that instills confidence in the products. -Assess and understand the needs of our clients to be able to make recommendations for educational products and services. -Assist in client service and build strong relations with our students and families. -Manage client records to ensure proper follow-up.

Digital Marketing Consultant February 2022 - May 2023
TDCX Malaysia ( Google Ads )

-Received a 3-month training regarding the Google Adwords platform, side by side with Google Analytics, -Google Tag Manager, and Google Merchant Center. -Manage and optimize existing advertisement campaign components including, but not limited to – Ad Copy, Bid Prices, Cost per Conversion, Cost per Click, Keyword Research, etc. -Create and implement campaign strategies including keyword research and analysis. -Optimize and generate ad campaigns and paid search landing pages to increase ROI, tracking of funds in the account, and maintain the conversation. -Evaluating clients' marketing budgets and allocating spending on various marketing needs accordingly and developing PPC strategies to increase online visibility. -Identifying new opportunities to encourage customer engagement and was promoted to handle Google Ads high-tier clients under South-East Asia, US, and European Regions. -Suggest or implement improvements in areas like SEO, social media, and website. -Handled different clients from small to medium enterprises under different industries like, e-commerce platforms, pharmaceuticals, real estate, healthcare, social casinos, online gambling, entertainment, and many more. Create performance reports with recommendations for improvements.

Customer Support Team Leader May 2021 - February 2022
TaskUs Philippines

-Provides support and assistance for a US-based E-commerce platform. -Handles and solves customer inquiries and requests and provides support through known troubleshooting techniques. -Managed and resolved customer complaints via email, chat, inbound calls, and outbound calls. -Promoted as a Team Leader in order to lead a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. -Monitors the daily workload of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. -Identifies system and workflow improvements to enhance the team's efficiency

Administrative Assistant October 2019 - August 2020
Lyceum of the Philippines University Cavite, Philippines

-Catered to the needs of the engineering department of Lyceum of the Philippines University - Cavite. -Worked on different administrative tasks and paper works. Write and distribute emails, correspondence memos, letters, faxes, and forms. -In charge of reception, filing, customer service, and correspondence, document management, and office tasks. -Organizing and scheduling appointments, planning meetings, and taking detailed minutes. -Update and maintain office policies and procedures. Order office supplies and research new deals and suppliers -Liaise with executive and senior administrative assistants to handle requests and queries from senior managers -Provide general support to visitors and book travel arrangements.

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